Business & Professional Services
Level 2
Administration Assistant
Build essential administration talent that drives productivity and business success.
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Administration assistant working at a computer in the office as part of their apprenticeship training
Course Info
Certificate:
Level 2 Apprenticeship (equivalent to GCSE grades 4-9)
Duration:
12 months
Start Dates:
Rolling monthly intake
Delivery:
Blended learning combining online training, workplace development and regular coaching sessions
Key takeaways
  • Item A
  • Item B
  • Item C

The starting point

This feature emerged from a simple observation: the product itself was evolving faster than the way it was explained. Nerdstack’s team wasn’t struggling with shipping features, but with keeping documentation, release notes, and onboarding materials aligned with what was actually live.

The starting point

This feature emerged from a simple observation: the product itself was evolving faster than the way it was explained. Nerdstack’s team wasn’t struggling with shipping features, but with keeping documentation, release notes, and onboarding materials aligned with what was actually live.

employer satisfaction
95
%
employer satisfaction
95
%
employer satisfaction
95
%
employer satisfaction
95
%
Key outcomes

For Employers:

  • Develop skilled and organised administrative professionals.
  • Improve business efficiency and operational effectiveness.
  • Enhance communication and stakeholder support.
  • Build confidence in data handling, compliance and workplace systems.
  • Create a pipeline of future business talent.

For Learners:

  • Achieve a nationally recognised Level 2 apprenticeship.
  • Gain practical administration and digital skills.
  • Build confidence in a professional working environment.
  • Improve career prospects across multiple industries.
  • Progress to higher-level apprenticeships and specialist business roles.

01

About this apprenticeship

The Level 2 Administration Assistant Apprenticeship develops the practical skills, knowledge and confidence needed to support the smooth running of modern organisations. Suitable for both new and existing employees, the programme helps learners build strong administrative, communication and digital skills while enabling employers to develop a capable and productive workforce.

Apprentices learn how to manage information, support business operations, communicate effectively with stakeholders and use workplace systems and technology with confidence. The apprenticeship can be applied across the public, private and third sectors, making it a valuable investment for organisations of all sizes.

Perfect for staff in or entering roles such as:

  • Administration Assistant
  • Office Assistant
  • Administrative Officer
  • Clerical Assistant
  • Business Support Assistant
  • Receptionist
  • Data Clerk
  • Records Clerk

02

Learning and development outcomes:

Apprentices will develop the knowledge, skills and behaviours required to:

  • Communicate professionally with colleagues, customers and stakeholders.
  • Manage administrative processes and business activities efficiently.
  • Organise, maintain and securely store information and records.
  • Use business systems, software and digital tools effectively.
  • Support meetings, events and organisational priorities.
  • Plan workloads, prioritise tasks and meet deadlines.
  • Work collaboratively across teams and departments.
  • Follow organisational policies, procedures and compliance requirements.
  • Develop professional behaviours and workplace confidence.
  • Contribute positively to business performance and customer service.

The programme is aligned to the national occupational standard for Administration Assistant.

03

Study timetable

Months 1–3
  • Induction and programme foundation
  • Understanding organisational structures
  • Professional communication skills
  • Workplace policies and procedures
Months 4–6
  • Information management and GDPR
  • Digital systems and software packages
  • Record keeping and data handling
  • Stakeholder communication
Months 7–9
  • Meeting and event support
  • Time management and workload planning
  • Team collaboration and business support
  • Quality assurance and accuracy
Months 10–12
  • Continuous improvement and personal development
  • Reviewing performance and receiving feedback
  • Portfolio completion
  • End-Point Assessment preparation

04

Delivery & Assessment

  • Blended delivery combining workplace learning and online sessions
  • Regular employer, learner and tutor reviews
  • Support from experienced tutors
  • Ongoing portfolio development
  • Assessment through portfolio evidence and presentation with questions

05

Funding

Maximum funding: £4,000

With a range of government apprenticeship funding options available, including fully funded, co-investment and levy transfer routes, our team can help identify the most suitable funding option for your organisation or individual circumstances.

06

What you achieve

Upon successful completion of the Level 2 Administration Assistant Apprenticeship, learners will achieve a nationally recognised qualification that demonstrates competence in supporting business operations through effective administration, communication and organisational skills.

Learners will be able to:

  • Carry out administrative tasks accurately and professionally
  • Use workplace technology and business systems confidently
  • Communicate effectively with colleagues, customers and stakeholders
  • Organise information and maintain secure records
  • Support meetings, projects and business activities
  • Manage priorities and workload effectively
  • Apply organisational policies, procedures and compliance requirements
  • Contribute to the efficiency and success of their organisation

For employers, the apprenticeship creates a more competent, productive and digitally confident workforce capable of supporting organisational goals and delivering high-quality administrative support across the business.

07

Your progression pathway

After successful completion of the Level 2 apprenticeship, learners can progress onto:

  • Level 3 Business Administrator Apprenticeship

This apprenticeship also provides a strong foundation for careers in business administration, customer service, human resources, finance support and office management.

Contact

Ready to start your journey?

Complete the short form and one of our team will be in touch to discuss your next steps.

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FAQs

Frequently asked questions

We believe that design is about more than just aesthetics; it's about solving problems and creating meaningful experiences.

How do I get started as an employer?

Just get in touch for a no-obligation chat. Tell us about the roles and skills you need, and we'll recommend the right programme, sort out the funding, and even help with recruitment if you're taking someone new on.

What sectors and roles do you cover?

We deliver apprenticeships across Business & Administration, Leadership & Management, Customer Service, Health & Social Care and the Children and Young People's workforce — from entry level through to senior leadership. If you're not sure which fits a role, we'll advise.

Will training disrupt my business?

Very little. Most learning happens in the workplace, around the job, with off-the-job study built into the programme. Your apprentice stays productive throughout, and a dedicated skills coach manages the training so you don't have to.

Can I use apprenticeships to train my existing staff?

Absolutely. Apprenticeships aren't just for new recruits — they're one of the best ways to develop the people you already have, from first-line staff into team leaders and managers. As long as the training gives them substantial new skills, existing employees can enrol.

How much will an apprenticeship cost my business?

Less than most employers expect. If you don't pay the apprenticeship levy, the government funds up to 95% of the training cost and you cover a small share. If you are a levy payer, it comes from your levy account. We'll work out exactly what applies and handle the paperwork with you.

Why should my business take on an apprentice?

Apprenticeships help you close skill gaps, lift productivity and build a loyal, capable team — whether you're upskilling the people you already have or bringing in fresh talent. Because the training is shaped around the roles you actually need, it maps straight onto the work.

How do I apply for an apprenticeship?

Get in touch and tell us what you're interested in. We'll talk through the options, help you find a course and employer that fit, and guide you through every step of getting started.

Can an apprenticeship lead to further study or promotion?

Yes. Each level builds on the last, so you can progress from one qualification to the next — and many of our learners move into more senior roles as they go. We'll help you map out where your path could lead.

What support will I get during my course?

You'll have a dedicated tutor or skills coach with you from start to finish — someone to guide you, answer your questions and keep you on track. Our learners consistently tell us this one-to-one support is what makes the difference.

What qualification will I get?

A nationally recognised qualification tied to your job role, from Level 2 right through to degree level. It's proof of real, practical skills that employers value — and a stepping stone to the next level.

Am I too old to do an apprenticeship?

No — there's no upper age limit. Apprenticeships are open to anyone aged 16 or over, whether you're just starting out, changing career, or building on years of experience.

Will I get paid during an apprenticeship?

Yes — an apprenticeship is a real job, so you earn a wage while you learn and gain a nationally recognised qualification at the same time. No student debt, and real experience from day one.

How do I get started?

Just get in touch for a friendly, no-obligation chat. Tell us a little about your goals — or your team's — and we'll recommend the right programme and sort out the funding with you.

Are your qualifications nationally recognised?

Yes. Our qualifications are nationally recognised, and we're an approved, government-funded provider — independently checked against the highest standards, including Ofsted and the Matrix Standard.

How is the training delivered?

Flexibly, around your work and your life. Learning is mostly work-based or online, so apprentices keep earning while they learn and there's minimal disruption for employers. And every learner gets one-to-one support from a dedicated tutor or skills coach, start to finish.

How much does it cost?

Often less than you'd think. Most apprenticeship training is government-funded — for smaller businesses the government covers up to 95% of the cost — and our diplomas can be funded by an Advanced Learner Loan, so there's nothing to pay upfront. We'll talk you through exactly what you're entitled to.

Do I need experience or qualifications to start?

Not necessarily — and you certainly don't need to be a school leaver. Our programmes are open to all ages and abilities, from people taking their first step to experienced professionals moving into leadership. If you're not sure where you'd fit, we'll help you find the right level.

What kind of training does eTraining offer?

We provide apprenticeships, diplomas and work-based learning across areas like Leadership & Management, Health & Social Care, the Children and Young People's workforce, Customer Service, and Business & Administration. Whether you're an individual building a career or an employer building a team, there's a route to suit you.