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For Employers:
- Develop skilled and organised administrative professionals.
- Improve business efficiency and operational effectiveness.
- Enhance communication and stakeholder support.
- Build confidence in data handling, compliance and workplace systems.
- Create a pipeline of future business talent.
For Learners:
- Achieve a nationally recognised Level 2 apprenticeship.
- Gain practical administration and digital skills.
- Build confidence in a professional working environment.
- Improve career prospects across multiple industries.
- Progress to higher-level apprenticeships and specialist business roles.
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About this apprenticeship
The Level 2 Administration Assistant Apprenticeship develops the practical skills, knowledge and confidence needed to support the smooth running of modern organisations. Suitable for both new and existing employees, the programme helps learners build strong administrative, communication and digital skills while enabling employers to develop a capable and productive workforce.
Apprentices learn how to manage information, support business operations, communicate effectively with stakeholders and use workplace systems and technology with confidence. The apprenticeship can be applied across the public, private and third sectors, making it a valuable investment for organisations of all sizes.
Perfect for staff in or entering roles such as:
- Administration Assistant
- Office Assistant
- Administrative Officer
- Clerical Assistant
- Business Support Assistant
- Receptionist
- Data Clerk
- Records Clerk
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Learning and development outcomes:
Apprentices will develop the knowledge, skills and behaviours required to:
- Communicate professionally with colleagues, customers and stakeholders.
- Manage administrative processes and business activities efficiently.
- Organise, maintain and securely store information and records.
- Use business systems, software and digital tools effectively.
- Support meetings, events and organisational priorities.
- Plan workloads, prioritise tasks and meet deadlines.
- Work collaboratively across teams and departments.
- Follow organisational policies, procedures and compliance requirements.
- Develop professional behaviours and workplace confidence.
- Contribute positively to business performance and customer service.
The programme is aligned to the national occupational standard for Administration Assistant.
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Delivery & Assessment
- Blended delivery combining workplace learning and online sessions
- Regular employer, learner and tutor reviews
- Support from experienced tutors
- Ongoing portfolio development
- Assessment through portfolio evidence and presentation with questions
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Funding
Maximum funding: £4,000
With a range of government apprenticeship funding options available, including fully funded, co-investment and levy transfer routes, our team can help identify the most suitable funding option for your organisation or individual circumstances.
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What you achieve
Upon successful completion of the Level 2 Administration Assistant Apprenticeship, learners will achieve a nationally recognised qualification that demonstrates competence in supporting business operations through effective administration, communication and organisational skills.
Learners will be able to:
- Carry out administrative tasks accurately and professionally
- Use workplace technology and business systems confidently
- Communicate effectively with colleagues, customers and stakeholders
- Organise information and maintain secure records
- Support meetings, projects and business activities
- Manage priorities and workload effectively
- Apply organisational policies, procedures and compliance requirements
- Contribute to the efficiency and success of their organisation
For employers, the apprenticeship creates a more competent, productive and digitally confident workforce capable of supporting organisational goals and delivering high-quality administrative support across the business.
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Your progression pathway
After successful completion of the Level 2 apprenticeship, learners can progress onto:
- Level 3 Business Administrator Apprenticeship
This apprenticeship also provides a strong foundation for careers in business administration, customer service, human resources, finance support and office management.
Ready to start your journey?
Complete the short form and one of our team will be in touch to discuss your next steps.
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