The starting point

When Jerzei began her apprenticeship, she was facing challenges that extended beyond the workplace. Struggling with low self-esteem and personal difficulties, she often doubted her own abilities. Although committed to her role in adult care, confidence was a significant barrier to reaching her full potential.

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The turning point

After requesting a transfer to our Skills Coach Ann Jones' caseload, Jerzei embarked on a new chapter in her learning journey. Together, they focused on creating a supportive, encouraging environment where she could develop both professionally and personally.

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The result

By the end, Jerzei had not only achieved her Level 3 qualification but developed a much deeper understanding of her role — and, more importantly, emerged as a more confident individual who recognised her own strengths. Her dedication showed in her End-Point Assessment, where she achieved an overall grade of Merit.

Learning and development outcomes:

• Achieved Level 3 qualification
• Merit at End-Point Assessment
• Grew confidence & self-belief
• Progressing to Level 5

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"Thank you for the continuous support, encouragement and faith you had in me… Your humour and encouragement kept me going when it was stressful. It was an honour having you coach me."

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What's next

Today Jerzei is more confident in both her professional practice and personal abilities. She's already considering her next step, progressing to the Level 5 Leader in Adult Care, which could open the door to further leadership opportunities in the sector.Jerzei's story is a reminder that with the right support and determination, personal challenges can become the catalyst for real growth. Well done, Jerzei!

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Outcomes

• Achieved Level 3 qualification
• Merit at End-Point Assessment
• Grew confidence & self-belief
• Progressing to Level 5