Customer Service

Our Customer Service courses equip the learner with the skills and knowledge to provide high quality customer care in a range of settings. Typical roles include: Call center staff, Customer service assistant/manager, Hotel receptionist, Local government customer services officer, and Medical receptionist.

Learners take mandatory units in communication and the rules of customer service.

They will then be able to choose from a range of option units covering different areas such as promoting products and services, dealing with customer questions or complaints, or working in teams.

The Level 2 Customer Service

Level 2 in customer service is designed for those starting their career in customer service or existing staff looking to develop their skills.

Suitable Audience:

Newly Recruited Apprentices
Receptionists/call centre staff
Sales advisors and cashiers
Front of house hospitality
Existing staff needing to update Knowledge

Core units

Deliver customer service
Understand customers
Principles of customer service
Understand employer organisations
Manage personal performance and development