Our Level 3 Information Communications Technician (ICT) Apprenticeship is designed to improve IT performance across an organisation by equipping apprentices with hands-on, workplace ready skills. This includes the ability to:
- Install, configure and maintain hardware and software.
- Support and secure both local and cloud-based systems.
- Monitor performance and apply preventative maintenance.
- Troubleshoot and resolve technical issues quickly.
- Deliver effective end-user support across departments.
- Apply cybersecurity and data protection measures.
By developing these capabilities internally, employers can strengthen their IT infrastructure, protect against cyber risks, and ensure consistent technical support for staff.
Employers who invest in ICT apprenticeships can expect tangible improvements across their IT function:
- Enhanced IT performance: apprentices are trained to maintain, upgrade, and optimise systems proactively.
- Reduced reliance on contractors: with in-house capability, organisations benefit from faster response times and fewer external callouts.
- Stronger user support: apprentices develop the skills to troubleshoot issues efficiently and assist colleagues across departments.
- Greater cyber resilience: knowledge of best practice in cybersecurity and data protection is embedded throughout the programme.
- Future-ready teams: apprentices acquire skills that evolve with the business, supporting long-term digital transformation.
The DfE’s 2023 Employer Survey confirms that a substantial number of employers report increased productivity and improvements in service quality as a result of apprenticeships. Applied specifically to ICT roles, these benefits translate into more reliable systems, higher uptime, and improved satisfaction for end-users.
A Cost-Effective Investment
With funding support available through the Apprenticeship Levy or co-investment for SMEs, training costs are often 95 –100% covered by government schemes. This makes ICT apprenticeships one of the most cost-effective strategies to strengthen internal IT capability while developing loyal, motivated staff.
Future-Proof Your IT Workforce
The demand for IT skills is only set to rise. Experis UK (2025) reports that 76% of UK businesses still struggle to fill IT and data roles, despite high demand. By investing in ICT apprenticeships now, you’re not just solving today’s challenges but also preparing your workforce for the future of digital transformation.
