Our Customer Service courses equip the learner with the skills and knowledge to provide high quality customer care in a range of settings. Typical roles include: Call center staff, Customer service assistant/manager, Hotel receptionist, Local government customer services officer, and Medical receptionist.
The Customer Service Practitioner Level 2 Apprenticeship is designed for those starting their career in customer-facing roles, providing service across a wide range of industries and organisations. It covers key areas such as communication, problem solving, conflict resolution, and customer experience, ensuring apprentices develop the essential skills and knowledge needed to deliver high-quality service. This qualification provides a strong foundation for a career in customer service and offers clear opportunities for progression into supervisory or advanced roles.
Key Features
Duration: 12–15 months
Delivery Model: Blended – online learning sessions, workplace observations and assessments, and dedicated progress reviews
Funding Band: £3,500 – With a range of government apprenticeship funding options available – including fully funded, co-investment and levy/levy-transfer routes – get in touch with our team to find out what support your organisation can access.
Start Dates: Monthly cohort intakes
Bespoke Closed Cohorts Available: Customised delivery tailored to your organisation’s customer service needs
Typical Job Roles
To find out more about this Apprenticeship Standard click here
The Customer Service Specialist Level 3 Apprenticeship is designed for experienced customer service professionals who are ready to take on more responsibility and deliver service at a higher level. It covers advanced skills such as customer journey mapping, service improvement, leadership, and the use of digital and multi-channel platforms. Apprentices will gain the ability to resolve complex issues, influence customer experience, and contribute to business performance. This qualification provides a strong platform for progression into leadership or specialist roles.
Key Features
Duration: 15–18 months
Delivery Model: Blended – online learning sessions, workplace projects and assessments, and dedicated progress reviews
Funding Band: £4,000 – With a range of government apprenticeship funding options available – including fully funded, co-investment and levy/levy-transfer routes – get in touch with our team to find out what support your organisation can access.
Start Dates: Monthly cohort intakes
Bespoke Closed Cohorts Available: Customised delivery tailored to your organisation’s customer service requirements
Typical Job Roles
To find out more about this Apprenticeship Standard click here
