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Information Communications Technician

Build an Agile, Skilled and Support-Ready IT Workforce

Upskill your technical team with the knowledge and hands-on experience to keep your systems secure, efficient and user focused. This fully funded Level 3 apprenticeship equips staff with practical ICT support and infrastructure skills – from networking to cloud services – essential for modern businesses.

  • Level 3 Apprenticeship (equivalent to two A Levels)
  • Duration: 18 months (plus 3 months for End Point Assessment (EPA)
  • Start Dates: Monthly intakes available
  • Funding: 100% fully funded through the Government Apprenticeship Levy or Levy Transfer
  • Delivery: Blended learning (online study + face-to-face observations as needed)
  • Assessment: Ongoing evaluations, workplace observations, and final EPA

Role overview

Safeguarding Support Officer plays a crucial role in ensuring individuals live free from harm, abuse, and neglect. As a first point of contact for safeguarding concerns, they apply legislative knowledge, prioritise cases, and contribute to fostering a strong safeguarding culture within their organisation. This apprenticeship provides learners with the knowledge, skills, and behaviours required to excel in safeguarding roles across various sectors.
  • Improve IT performance by developing in-house technical capability
  • Equip staff to maintain, upgrade, and optimise systems proactively
  • Strengthen user support and issue resolution across departments
  • Protect systems with knowledge of cybersecurity best practice
  • Reduce reliance on external contractors through internal skills development

By completion, learners will be able to:

  • Install, configure and maintain hardware and software
  • Understand and apply basic cybersecurity and data protection measures
  • Manage and support local and cloud-based network systems
  • Monitor system performance and apply preventative maintenance
  • Troubleshoot technical issues efficiently
  • Support end-users professionally and effectively
  • Working in multi-agency and community-based settings

Module breakdown

Induction & Initial Training

  • Apprenticeship onboarding
  • Initial assessment and basic ICT concepts

Core Skills Development

  • Networking protocols and hardware
  • ICT support and diagnostics
  • Maintenance and troubleshooting

Specialised Training

  • Cloud computing and storage
  • Advanced networking
  • System security fundamentals

Applied Practice

  • Real-world implementation of technical solutions
  • System upgrades and performance optimisation
  • Supporting multi-device environments

EPA Preparation

  • Portfolio review
  • Mock assessments
  • Final revision workshops

End-Point Assessment

  • Practical observation in the workplace
  • Professional discussion
  • Submission of evidence-based portfolio
Female ICT professional sitting by her desk analysing coded data on computer screen
  • Blended delivery: A mix of on-the-job learning and remote training sessions
  • Regular reviews with employers and training providers
  • End-Point Assessment: Includes observation, a professional discussion and work portfolio review

Training is delivered flexibly to fit around your operational needs.

This programme is ideal for:

  • Entry-level or junior IT professionals
  • Employees supporting users, systems or networks
  • New starters with a strong interest in tech and troubleshooting
  • IT Support Technician
  • Help Desk Assistant
  • Network Technician
  • Communications Technician

This apprenticeship suits organisations in:

  • Education and public services
  • SMEs and corporate IT teams
  • Managed IT services and helpdesks
  • Manufacturing and logistics
  • Healthcare and financial services
  • Develop internal ICT expertise tailored to your infrastructure
  • Improve system reliability, uptime and user satisfaction
  • Reduce risk and downtime through better maintenance and diagnostics
  • Retain talent by offering a clear development pathway
  • Support digital transformation and cyber resilience goals

Next Steps

Interested in enrolling your staff?

Enquire now with the form below, or for further information 

Speak to our Apprenticeship Team: apprenticeships@etraining-uk.com

Let’s discuss how this apprenticeship can support your organisation