Information Communications Technician (ICT) Apprenticeship

Build an Agile, Skilled and Support-Ready IT Workforce

Upskill your technical team with the knowledge and hands-on experience to keep your systems secure, efficient and user focused. This fully funded Level 3 apprenticeship equips staff with practical ICT support and infrastructure skills – from networking to cloud services – essential for modern businesses.

Key Information

Level 3 Apprenticeship (equivalent to two A Levels)
Duration: 18 months (plus 3 months for End Point Assessment (EPA)
Start Dates: Rolling monthly intake
Funding: 100% fully funded through the Apprenticeship Levy or Levy Transfer
Delivery: Blended learning (online study + face-to-face observations as needed)
Assessment: Ongoing evaluations, workplace observations, and final EPA

Role overview

An Information Communications Technician (ICT) plays a vital role in supporting and maintaining IT systems to ensure the smooth operation of digital infrastructure across a range of organisations. This apprenticeship develops the technical skills and knowledge required to install, configure, and troubleshoot hardware and software, manage networks, and provide frontline support to users.

Why offer this Apprenticeship to your staff?

Improve IT performance by developing in-house technical capability
Equip staff to maintain, upgrade, and optimise systems proactively
Strengthen user support and issue resolution across departments
Protect systems with knowledge of cybersecurity best practice
Reduce reliance on external contractors through internal skills development

Learning outcomes

Apprentices will gain core knowledge, skills and behaviours across areas such as:

Install, configure and maintain hardware and software
Understand and apply basic cybersecurity and data protection measures
Manage and support local and cloud-based network systems
Monitor system performance and apply preventative maintenance
Troubleshoot technical issues efficiently
Support end-users professionally and effectively

Study timetable

Months 1–3

Induction & Initial Training

Apprenticeship onboarding
Initial assessment and basic ICT concepts

Months 4–6

Core Skills Development

Networking protocols and hardware
ICT support and diagnostics
Maintenance and troubleshooting

Months 7–9

Specialised Training

Cloud computing and storage
Advanced networking
System security fundamentals

Months 10–12

Applied Practice

Real-world implementation of technical solutions
System upgrades and performance optimisation
Supporting multi-device environments

Months 13–15

EPA Preparation

Portfolio review
Mock assessments
Final revision workshops

Months 16–18

EPA & Completion

Practical observation in the workplace
Professional discussion
Submission of evidence-based portfolio

Delivery and assessment

Blended delivery: A mix of on-the-job learning and remote training sessions
Regular reviews with employers and training providers
End-Point Assessment: Includes observation, a professional discussion and work portfolio review

Training is delivered flexibly to fit around your operational needs.

Ideal Candidate Profile

This programme is ideal for:

Entry-level or junior IT professionals
Employees supporting users, systems or networks
New starters with a strong interest in tech and troubleshooting

Typical job titles include:

IT Support Technician
Help Desk Assistant
Network Technician
Communications Technician

Applicable Sectors

This apprenticeship suits organisations in:

Education and public services
SMEs and corporate IT teams
Managed IT services and helpdesks
Manufacturing and logistics
Healthcare and financial services

Business impact

Develop internal ICT expertise tailored to your infrastructure
Improve system reliability, uptime and user satisfaction
Reduce risk and downtime through better maintenance and diagnostics
Retain talent by offering a clear development pathway
Support digital transformation and cyber resilience goals