These qualifications are designed for learners working in administrative roles, for example administrative assistants, team administrators, departmental administrators or personal assistants. They may have some responsibility for supervising staff and administrative functions such as setting up and monitoring administrative systems, delivering customer service, or running projects.
Learners take mandatory units in managing their own performance and working in a business environment. They will then be able to choose from a range of option units covering different administrative areas such as document production, arranging events and meetings or customer service, or in specialised areas such as human resources, parking, education and legal administration. Learners will be able to progress within their employment to senior administrators, team leading or management roles, or to roles in specialised areas such as customer service, human resources or legal administration.
The qualification is made up of Employment rights and responsibilities, a Diploma level 2 in Business Administration, Maths level 1, English level 1, ICT level 1 and Personal Learning and Thinking Skills at Level 1.
The qualification is made up of Employment rights and responsibilities, a Diploma level 3 in business administration, Maths level 2, English level 2, ICT level 2 and Personal Learning and Thinking Skills at Level 2.