Our Information Communication Technician (ICT) Apprenticeship equips the learner with the core skills, knowledge and behaviours to be able to deliver efficient operation and control of IT, or Telecommunications infrastructure both on and off premises and end user provision. Typically an Information Communication Technician works as part of an IT Support/Helpdesk Team or Network/Communication’s Maintenance team that may offer a varied range of support services, including:
Apprentices take mandatory units in core duties:
They will also choose 1 of 3 pathways that most closely aligns with their job role:
Level 3 Information Communication Technician is designed for those starting their career in IT, Network and Communications Support or existing staff looking to develop their skills.
Core Module Content