Our Customer Service courses equip the learner with the skills and knowledge to provide high quality customer care in a range of settings. Typical roles include
Call center staff, Customer service assistant/manager, Hotel receptionist, Local government customer services officer, and Medical receptionist.
Learners take mandatory units in communication and the rules of customer service. They will then be able to choose from a range of option units covering different areas such as promoting products and services, dealing with customer questions or complaints, or working in teams.
Level 2 in customer service is designed for those starting their career in customer service or existing staff looking to develop their skills.